Technical support in Boise, Idaho

What we help with

Here's the kind of work support handles:

• Fixes for broken pages, forms, and links
• Help with your CMS, such as how to edit a page or add a photo
• Help with integrations, like contact forms, analytics, and booking tools
• Plain-language answers when you're not sure what's wrong

How to reach us

Call or send a message through the contact page. Tell us what you saw, which page it was on, and when it started. A screenshot helps a lot. If you can say what you were doing when it broke, that helps even more.

We don't publish a response-time promise, and we'd rather be honest about that than invent one. What we do promise is that you'll talk to a real person who recognizes your site, and that you'll get an answer in plain words.

A good support message covers a few things, listed below. You don't need technical words. "The contact form says sent, but I never got the email" is a perfect description.

• What you expected to happen and what happened instead
• The page or address where you saw it
• When it started, or the last time you know it worked
• A screenshot or a short note about the device and browser you used

Quick fix, or a small project?

Before any work starts, we tell you which one it is. That's how we keep things clear on both sides. Here's how we think about the difference.

What's included after a build

Every website package comes with post-launch support. The Launch package includes 30 days, Authority includes 60 days, and Premium includes 90 days. You can see each package on the pricing page. During that window, we're finishing the details with you after the site goes live.

Ongoing hosting and CMS run at $75 per month. That's the monthly figure for keeping the site live and editable, and it's why you have one team to call. Our hosting and support page explains how that compares with plug-in hosting plans that leave updates to you.

Once the post-launch window ends, support doesn't vanish. You still reach the same team through the same contact page. If a request is a quick fix, we tell you so. If it's closer to a new project, we explain the scope and cost before any work starts, so there are no surprise invoices.

Who it's for

Support is open to businesses in every industry. It's for owners who don't want to spend an evening on forums trying to figure out why a contact form went quiet. It's also for people who want to make their own edits and need someone to show them how.

It's less of a fit if you want a team that sits on your account every day and rewrites pages weekly. That's a different kind of engagement, and we'd rather say so up front.

Support also isn't a replacement for ongoing marketing. If your goal is to rank higher or get more calls, that's marketing work, and for home service contractors we handle it through separate services. Support keeps what you already have healthy and working.

One more thing worth saying: you don't need to be technical to use us. Plenty of owners tell us they feel behind on website stuff. That's fine. Your job is to describe what you see. Ours is to figure out the cause and explain it in words you'd use at the job site.

A few ways to get the most from support

Tell us early. A form that stops working costs you leads every day it stays broken, so don't wait to see if it fixes itself. Test your contact form once a month by sending yourself a message. If you ever see a browser warning on your site, let us know right away so we can look at your SSL certification.

And if you're not sure whether something is a fix or a new request, ask anyway. We would much rather answer a question than have you sit with a problem. The goal is a website you stop worrying about, and a short list of people who answer when you call.